All Systems Operational

Production System Operational
90 days ago
99.99 % uptime
Today
Sandbox System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Sandbox Infrastructure Maintenance Mar 2, 2026 05:00-06:00 UTC

We are actioning infrastructure maintenance on sandbox environments.
This is expected to result in reduced capacity during this window with potential downtime.

Posted on Feb 16, 2026 - 10:22 UTC

Production Infrastructure Maintenace Mar 9, 2026 05:00-06:00 UTC

We are actioning infrastructure maintenance on production environments.
This is expected to result in reduced capacity during this window with potential downtime.
We will review after the maintenance is completed to confirm if there was any downtime and any actions taken to resolve affected modules.

Posted on Feb 16, 2026 - 10:24 UTC
Feb 17, 2026
Resolved - This has been resolved and performance of Back Office portal and APIs expected to return to normal
Feb 17, 10:51 UTC
Monitoring - From 10:20 UTC, API requests are receiving 500 internal server errors.
Back Office portal is also unavailable.

This issue has been identified and expected to be resolved shortly

Feb 17, 10:49 UTC
Feb 16, 2026
Resolved - Production performance has returned to expected levels
Feb 16, 00:15 UTC
Update - We are continuing to monitor for any further issues.
Feb 15, 22:26 UTC
Monitoring - Between 15:51 UTC and 18:00 UTC, some customers experienced issues creating new transactions. This affected outgoing, exchange and generic transfers and temporarily delayed certain incoming and card transactions.

The incident has been resolved and transaction requests are now being accepted normally. Any impacted incoming and card transactions have been reprocessed.

We are currently monitoring traffic while systems return to normal. Some outgoing transfers may experience temporary delays as processing catches up.

Feb 15, 22:21 UTC
Feb 15, 2026
Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Resolved - On Friday 6 February, starting at 15:30 and occurring intermittently until resolution at 02:00 the next day, we experienced intermittent processing delays, affecting a small number of outgoing transfers.

We have since implemented further measures to reduce the risk of recurrence in the future
Thank you for your patience

Feb 6, 03:30 UTC
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.